Billing event status

BillPro schedules billing events to collect recurring payments. To see them, open an order and click the Billing Events tab. From there you can also manage them. See Manage billing events.

The table shows each billing event status and what you can do.

Icon	Status	Description
	Scheduled	BillPro will charge the billing event on its scheduled date. You can reschedule, merge, skip or execute it now.
	Completed	The payment was approved for the full amount.
	Recovered	The billing event was soft-declined, then collected by an automatic retry, a manual retry or a card update.
	Soft Declined	The payment was soft-declined. You can retry it up to 15 times in the 30 days after the decline, and BillPro retries it automatically if auto-retry is on.
	Hard Declined	The payment was hard-declined and can't be retried. To reactivate the order, update the customer's card. BillPro then merges and collects all failed and outstanding payments.
	Skipped	BillPro didn't collect the payment and removed it from the order total. You can't collect a skipped payment.
	Merged	The billing event was merged with others into a new billing event. You can change the amount and date of the new one.
	Paused	The subscription is paused, so BillPro won't collect this billing event until it resumes.
	Cancelled	The order was cancelled or marked complete, so BillPro won't collect this billing event.

Each billing event also lists its transactions, including retries and refunds. Click the arrow at the end of the row to show them. To see every transaction across your orders, go to Payments › All Processed. See Display all processed transactions.

For developers: the API calls billing events scheduled payments, and uses its own status values, such as failed for Soft Declined. See Billing Events and Scheduled Payments in the API reference.

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