Pause a subscription

You can pause an Active or Failed subscription. While it's paused, BillPro collects no payments until you resume it.

To list paused orders, open Orders, click Filters, select Status › Paused, and click Apply. Paused orders have a blue pause icon.

Options to pause and resume

You can pause a subscription until you resume it yourself, or until a date. With a date, you can still resume it earlier.

If a payment falls due while the subscription is paused, you choose whether to:

• collect it on schedule, or
• collect it when the subscription resumes, and start a new billing cycle from that date.

To skip just one payment instead of pausing, skip its billing event. See Manage billing events. You can't collect a skipped payment later.

To end a subscription, cancel it. See Cancel a subscription.

Pause a subscription

1. Open the subscription's Order Summary.

2. Click the … menu and select Pause Order.

   

3. Choose how the subscription resumes:

   • Resume subscription manually, or
   • Set a date to resume subscription, then pick the Pause Until Date.

   

4. With a date, choose the Next Payment: Collect on schedule, or Collect on resume date and start a new collection interval.

   

5. Click Pause.

BillPro emails the customer that their subscription is paused.

Resume a subscription

1. Open the paused subscription's Order Summary.

2. Click the … menu and select Resume Order.

   

3. If a payment fell due while it was paused, choose Collect payment now and start a new collection interval, or Collect payment on schedule.

4. Click Resume.

BillPro emails the customer that their subscription has resumed.