Activate BillPro with Stripe

After you sign up to use BillPro with Stripe, configure your BillPro account.

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The steps shown in the video are also described here.

Step 1

Check your Company Information and enter any missing details. BillPro displays your merchant details for your customers, for example, on the Secure checkout and in the payment Mandate agreement notification.

When customers will make recurring payments, the card schemes require you to send the customer a mandate agreement. BillPro automatically sends this notification, which specifies the recurring payments a customer will make for instalments, subscriptions, and metered billing.

Enter your customer service contact email, phone number, and business and legal information. BillPro will display the contact details and billing descriptor in the email notifications with payment links.

To accept online payments, the card schemes require your website to have terms and conditions. Privacy laws such as GDPR and DPA require your website to have a privacy policy. On the Secure checkout page, BillPro will display a link to the terms and conditions and privacy policy, and a checkbox for the customer to mark that they accept the terms and conditions. BillPro will also display links to the terms and conditions and privacy policy in the payment Mandate agreement.

To create your terms and conditions, you can use online resources and generator tools such as those offered by Shopify. To create your privacy policy, you can use resources and generator tools such as those offered by the ICO for the UK.

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Step 2

BillPro will automatically allow all the purchase types selected for your Stripe account. First, Single Payment for one-time purchases is always allowed.

Then, you can also use the following recurring payment types:

1. Instalment for purchases paid over time with a configurable deposit amount and payment schedule

2. Subscription for recurring billing with a fixed price charged periodically

3. Metered For usage-based or pay-per-use billing, which is flexible based on consumption.

These options determine the types of products and orders you can create and the payments you can schedule.

In addition, you can configure your options for payment link reminders, auto-retries, and auto-suspend (for subscription orders only) as described below.

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Payment link reminders

By default, BillPro automatically sends reminder emails for pending orders, after you send an email or SMS payment link to customers or create an order in the API.

By default, BillPro sends an email every 2 days after an initial payment request, and BillPro sends a total of 3 reminder emails, which is the maximum number. If you send reminders manually with the Email Reminder Link option, automatic reminders are not affected.

For an example of the automatic reminder email, see Order ready and reminder emails. The reminder SMS is the same as the Order ready SMS, but BillPro doesn't send it automatically.

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Auto retry

By default, after a billing event fails with a soft decline, the issue may resolve itself without your intervention. So, the card schemes allow you to retry a soft-declined transaction up to 15 times within 30 days.

By default, BillPro will make 3 automatic retries every 2 days after the scheduled collection date of the soft-declined billing event. When BillPro consumes all the automatic retries, the auto-retry functionality will be deactivated. Manual retries do not affect the automatic retries. If the payment is approved (or hard declined), then BillPro stops the automatic retries.

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Auto-suspend

For subscription orders, if all the auto-retries are consumed for a billing event, BillPro can set the status of an order to Suspended. To reactivate a suspended order, you must update the card. If auto-suspend is not active, then the order continues to have a Failed status, and BillPro still tries to collect billing events automatically.

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Feature not available

The auto-suspend option is not available in the current version of BillPro with Stripe. Please contact BillPro Support for more information