Notifications
BillPro sends emails and SMS messages
BillPro can send email notifications automatically when events and actions occur in the platform. You can also send some of these email notifications manually.
For details on how to activate the automatic notifications for your merchant, see Activate email notifications.
The following table describes the email notifications, when they are sent automatically or manually, and whether they contain a payment link to open a BillPro checkout.
The Category links go to a page with example emails for the category.
Category | Notification Name | Sent | Auto | Manual | Payment link |
---|---|---|---|---|---|
Orders | Order is Ready | When you send a payment link by email | 🟢 | ✔️ | |
Order Reminder | To remind a customer after a payment link was sent | 🔵 | 🟢 | ✔️ | |
Confirmations | Purchase Confirmation | After an initial payment or card registration (by virtual terminal or payment link) | 🔵 | ||
Refund Confirmation | After you make a refund | 🔵 | |||
Cards | Card Expired | When a card in an order has expired | 🔵 | ✔️ | |
Card Expiring | About 6 weeks before a card in an order expires | 🔵 | ✔️ | ||
Card Details Update | When you request a card update | 🟢 | ✔️ | ||
Mandate Agreement | Mandate Agreement | After initial payment or card registration for an order with recurring payments (by virtual terminal or payment link) | 🔵 | ||
Payments | Payment Rescheduled | When you reschedule a billing event | 🔵 | ||
Payment Skipped | When you skip a billing event | 🔵 | |||
Payment Merged | When you merge billing events | 🔵 | |||
Scheduled Payments | Scheduled Payment Approved | After payment of a billing event was approved | 🔵 | ||
Scheduled Payment Declined | After payment of a billing event was hard-declined | 🔵 | ✔️ | ||
Scheduled Payment Rejected | After payment of a billing event was soft-declined | 🔵 | ✔️ | ||
Subscriptions | Subscription Renew Soon | Before each payment of a subscription order | 🔵 | ✔️ | |
Subscription Paused | When you pause a subscription | 🔵 | |||
Subscription Resumed | When you resume a subscription or it resumes automatically as scheduled | 🔵 |
Updated about 1 month ago