Notifications

BillPro sends emails and SMS messages

BillPro can send email notifications automatically when events and actions occur in the platform. You can also send some of these email notifications manually.

For details on how to activate the automatic notifications for your merchant, see Activate email notifications.

The following table describes the email notifications, when they are sent automatically or manually, and whether they contain a payment link to open a BillPro checkout.

The Category links go to a page with example emails for the category.

CategoryNotification NameSentAutoManualPayment link
OrdersOrder is ReadyWhen you send a payment link by email🟢✔️
Order ReminderTo remind a customer after a payment link was sent🔵🟢✔️
ConfirmationsPurchase ConfirmationAfter an initial payment or card registration (by virtual terminal or payment link)🔵
Refund ConfirmationAfter you make a refund🔵
CardsCard ExpiredWhen a card in an order has expired🔵✔️
Card ExpiringAbout 6 weeks before a card in an order expires🔵✔️
Card Details UpdateWhen you request a card update🟢✔️
Mandate AgreementMandate AgreementAfter initial payment or card registration for an order with recurring payments (by virtual terminal or payment link)🔵
PaymentsPayment RescheduledWhen you reschedule a billing event🔵
Payment SkippedWhen you skip a billing event🔵
Payment MergedWhen you merge billing events🔵
Scheduled PaymentsScheduled Payment ApprovedAfter payment of a billing event was approved🔵
Scheduled Payment DeclinedAfter payment of a billing event was hard-declined🔵✔️
Scheduled Payment RejectedAfter payment of a billing event was soft-declined🔵✔️
SubscriptionsSubscription Renew SoonBefore each payment of a subscription order🔵✔️
Subscription PausedWhen you pause a subscription🔵
Subscription ResumedWhen you resume a subscription or it resumes automatically as scheduled🔵

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