Notifications

BillPro can automatically send email notifications when events and actions occur on the platform. You can also manually send some of these notifications.

See Activate email notifications for details on how to activate your merchant's automatic notifications.

For the complete documentation index, see llms.txt

The following table describes the email notifications, what they are used for, if they are sent automatically or manually, and if they contain a payment link to open a BillPro checkout.

The Category links go to a page with examples of the emails in the category.

Category	Notification Name	Use	Auto	Manual	Payment link
Orders	Order is Ready	When you send a payment link by email to collect an initial payment or authorise an amount		🟢	✔️
	Order Reminder	To remind a customer after a payment link was sent	🔵	🟢	✔️
Confirmations	Purchase Confirmation	After an initial payment or card registration (by virtual terminal or payment link) or card authorisation	🔵
	Refund Confirmation	After you make a refund	🔵
Cards	Card Expired	When a card in an order has expired	🔵		✔️
	Card Expiring	About 6 weeks before a card in an order expires	🔵		✔️
	Card Details Update	When you request a card update		🟢	✔️
Mandate Agreement	Mandate Agreement	After initial payment or card registration for an order with recurring payments (by virtual terminal or payment link)	🔵
Payments	Payment Rescheduled	When you reschedule a billing event	🔵
	Payment Skipped	When you skip a billing event	🔵
	Payment Merged	When you merge billing events	🔵
Scheduled Payments	Scheduled Payment Approved	After payment of a billing event was approved	🔵
	Scheduled Payment Declined	After payment of a billing event was hard-declined	🔵		✔️
	Scheduled Payment Rejected	After payment of a billing event was soft-declined	🔵		✔️
Subscriptions	Subscription Renew Soon	Before each payment of a subscription order	🔵		✔️
	Subscription Paused	When you pause a subscription	🔵
	Subscription Resumed	When you resume a subscription or it resumes automatically as scheduled	🔵