Subscription renew and paused and resumed

Notify changes to subscription orders

Subscription Renew

As a requirement of the card schemes, the customer receives this email one week before each billing event for their subscription. The customer can update their card details by clicking on the update your payment details here link, which opens a secure checkout for card registration. When the customer updates their card, BillPro will charge the amount of any declined billing events.

Example of the subscription renewal email

Example of the subscription renewal email



Subscription Paused

The customer receives this email when you pause their subscription. See Pause a subscription

Example of the subscription paused email

Example of the subscription paused email


Subscription Resumed

The customer receives this email when you resume their subscription or when it resumes automatically. See Pause a subscription

Example of the subscription resumed email

Example of the subscription resumed email


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Configure email notifications