Make a refund

Learn how to refund a payment. In this tutorial, you make a full refund.

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Make full refunds

For customer complaints, refund the full amount. If the customer has already requested a chargeback, this helps settle the dispute faster.

Before you begin

You need an order with an approved payment. To create one, see Create your first order.

Steps

1. On the navigation bar, click Orders. To find the order, Search by the customer's name.

2. Check that AMT Paid is more than 0, then click the order's UID.

3. Open the Billing Events tab. Expand the payment to check its DB (debit) transaction has a green tick.

4. Select the payment and click Refund.

   

5. Check the Amount: for a full refund, leave it as it is. You can't change a refund after you make it.

6. Click Refund.

   

BillPro makes the refund. Expand the payment again: the refund appears as an RF transaction. The Summary tab shows it under Refunded, and the Order Logs tab records it.

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Refunds go to the same card

BillPro refunds the card the customer paid with. If that card has changed or expired, the refund may fail. Then refund the customer another way, such as a bank transfer.

After the refund, BillPro emails the customer a refund confirmation. The link in it opens the order portal, where they can see the order and its billing history, manage cards, cancel subscriptions and download documents.