Scheduled payment approved and declined and rejected
Notify the customer of the status of their scheduled payments
Scheduled Payment Approved
The customer receives this email when their scheduled payment is approved for an instalment, subscription, or metered order.
The scheduled payment was approved email
Scheduled Payment Declined
Customers receive this email when their scheduled payment is declined for an instalment, subscription, or metered order. This message is sent when the billing event is soft declined. The order may now have a Failed status. See Process failed orders.
The customer can update their card and pay by clicking on the update your payment details here link, which opens a secure checkout for card registration. When the customer updates their card, BillPro will charge the amount of any declined and overdue billing events.
The email notifying that the scheduled payment was soft declined
Scheduled Payment Rejected
Customers receive this email when their scheduled payment is declined for an instalment, subscription, or metered order. This message is sent when a billing event is hard-declined, and the customer must update their payment details to resume their order. The order may now have a Suspended status. See Process suspended subscriptions, Process suspended instalment orders, and Manage billing events.
The customer can update their card and pay by clicking on the update your payment details here link, which opens a secure checkout for card registration. When the customer updates their card, BillPro will charge the amount of any declined and overdue billing events.
The email notifying that the scheduled payment was hard declined
Updated 24 days ago