Scheduled payment approved and declined and rejected
Notify the customer of the status of their scheduled payments
Scheduled Payment Approved
The customer receives this email when their scheduled payment is approved for an instalment, subscription, or metered order.
Example of an email to notify a customer that their scheduled payment was approved
Scheduled Payment Declined
The customer receives this email when their scheduled payment is declined for an instalment, subscription, or metered order. This message is sent when the billing event is soft-declined. The order may now have a Failed status. See Process failed orders.
The customer can update their card and make a payment by clicking on the update your payment details here link, which opens a secure checkout for card registration. When the customer updates their card, BillPro will charge the amount of the declined billing events and any overdue billing events.
Example of an email to notify a customer that their scheduled payment was soft-declined
Scheduled Payment Rejected
The customer receives this email when their scheduled payment is declined for an instalment, subscription, or metered order. This message is sent when billing event is hard-declined and the customer must update their payment details to resume their order. The order may now have a Suspended status. See Process suspended subscriptions and Process suspended instalment orders, and Manage billing events.
The customer can update their card and make a payment by clicking on the update your payment details here link, which opens a secure checkout for card registration. When the customer updates their card, BillPro will charge the amount of the declined billing events and any overdue billing events.
Example of an email to notify a customer that a scheduled payment was hard-declined
Updated 5 months ago