Card expiring and expired and update

Card expired

BillPro sends this email automatically when the customer's card in an order has expired. The customer can update their card by clicking on the Update Card button to open the order portal. In the order portal, they can then click the Update Card button to open a secure checkout and enter their card details.

Card expiring

For subscription and instalment orders, BillPro sends this email automatically on the 15th day of the month before the card expiry month. This is about six weeks before the card expires. The customer can update their card by clicking on the Update Card button to open the order portal. In the order portal, they can click the Update Card button to open a secure checkout and enter their card details.

Card details update

This email is sent to customers when you manually request that they update a card (see Update cards). Customers can update their cards by clicking on the Update Card button to open the order portal. In the order portal, they can then click Update Card or +Add Payment Methods. This opens a secure checkout where they can enter their card details.

To send this email to a customer from an Order Summary, select Cards and then click Request Card Update.