Take a phone payment

Take a payment or register a card over the phone with the virtual terminal on the Payment Details page. A new order opens there. For a pending order, select Submit Payment from the … menu on the Order Summary.

1. Choose whether to use 3DS Verified. To save a customer's card, the card issuer usually requires 3DS verification.
2. Enter the Card Number, Expiry Date (MM / YY), CVV and Cardholder name.
3. Click Pay Now.

For a recurring order with no deposit, BillPro makes a pre-authorisation to save the card, or to check that a saved card still works. It reserves a small amount, from 0 to 0.99 currency units, and releases it after a few days. See Card registration amount in Configure BillPro with CardCorp.

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Wait for a response

After you click Pay Now, wait for the result. If you refresh the page or enter the card again, you can charge the customer twice.

BillPro shows the result on the Transaction Result page. Approved transactions appear on the order's Billing Events tab and in Payments › All Processed. A pre-authorisation has the type PA, and a payment has the type DB. The card appears on the Cards tab. See Display card registration details.

If the payment or card registration is declined, the order becomes Rejected. See Process rejected orders.

A phone payment can be declined because it wasn't 3DS-verified. 3DS verification can also fail, for example because:

• The customer's verification code expired.
• The customer doesn't understand the 3DS process.
• The customer won't share their verification code over the phone.

Then retry with 3DS Verified on, or send a payment link.

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Tell customers what to expect

Before you take the card, tell the customer about 3DS verification and the card registration amount.

The customer can open the order portal from the link in their purchase confirmation email. There they can view the order, manage cards, and download invoices, receipts and credit notes.