Take a phone payment

Do these steps to accept a card payment or register a card over the phone.

1. Select if the transaction must be 3DS Verified. If you are saving a customer's card for future transactions, the card issuer usually requires 3DS verification.
2. Enter the card details, including the Cardholder name and Card Number.
3. Enter the expiry date in MM/YY format and the CVV.
4. Click Pay Now.
5. For orders with recurring payments, If there is no initial payment amount, to save the customer's card, BillPro will use a pre-authorisation transaction for a small amount from 0 to 0.99 currency units. The amount is reserved on the card for a few days and then released to the customer. See Card Registration Amount in Get set up in BillPro. If the amount of the initial payment for the order is 0, to use an existing card, BillPro also sends a pre-authorisation to check the card is still valid.

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Wait for a response

When you enter card details, always wait for a response before you take another action, such as refreshing the page, or entering the card details again. Otherwise, problems can occur, such as a customer being charged twice!

If the transaction is approved, the payment or pre-authorisation will display in the Related Transactions section of the Order Summary (and under Payments in the All Processed transactions section).

A pre-authorisation transaction has a TYPE of PA and a debit transaction has a TYPE of DB. Approved transactions have a green flag, and declined transactions have a red flag. When you register a card, the details appear in the order summary. See Display card registration details.

If the initial payment or card registration by phone is declined, the order has a Rejected status. See Process rejected orders.

If the transaction is declined because you did not use 3DS verification, you can select the 3DS Verified option and retry the transaction or send a payment link. For phone payments, 3DS verification may also fail for many reasons. For example, the customer's verification code expires after a time limit, the customer does not understand the 3DS process, or the customer does not want to provide their verification code over the phone. In this case, you can also send a payment link.

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Inform customers

Inform your customers about 3DS verification and the card registration amount, so they know what to expect.