Display related transactions for an order
Check the related transactions for an order
Every payment on an order is a billing event, and each billing event has one or more transactions: the debit, any retries, refunds or captures.
- Open the order. See Display order details.
- Click the Billing Events tab.
- Click the arrow at the end of a billing event's row to show its transactions.
The transactions of a billing event
- To see how the payment gateway processed a transaction, click its Transaction Unique ID. The Transaction Details pop-up opens. See Transaction details.
Transactions list
| Field | Description |
|---|---|
| Status icon | A green tick for an approved transaction, a red cross for a declined one |
| Date & Time | When the transaction was processed, in UTC |
| Type | See Transaction types |
| Transaction Unique ID | The gateway ID of the transaction. Click it for the details. |
| Amount | The amount debited from or credited to your merchant account |
| Currency | The transaction currency |
To refund, capture or reverse a payment, select its billing event and use the buttons above the table. See Refund payments and Capture an authorised amount.
Approved transactions
An approved transaction has a Result Code of 000.000.000 in the live environment. Test environments can return other values. The Scheme Response Code is 00. Any other values mean the transaction was declined. See Declined transactions.
Details of an approved transaction
Transaction approval flow
A transaction goes through the gateway, then the acquirer, then the card issuer and scheme. Each one that responds adds its codes to the response BillPro gets back.
flowchart LR BillPro -->|Request| Gateway Gateway -->|Approved| Acquirer Acquirer -->|Approved| Issuer["Card issuer and scheme"] Gateway -.->|"Declined: Result Code"| BillPro Acquirer -.->|"Declined: acquirer response"| Gateway Issuer -.->|"Approved or declined: Scheme Response Code, MAC or VCC for recurring payments"| Gateway
Updated 3 days ago