Preliminary orders

What you can do with an order depends on its status and type.

Orders with a preliminary status haven't had an approved payment or card registration yet.

You can collect a payment or card registration for these orders, or cancel them. When a payment is approved, recurring orders become Active and single payment orders become Complete.

With Pre-authorise, an approved single payment order becomes Active. When you capture or reverse the amount, it becomes Complete.

For all statuses, see Order status.

Status flow of preliminary orders

flowchart TB
  New(["New order"]) --> Draft
  Draft -->|Payment link sent| Pending
  Draft -->|Phone payment declined| Rejected
  Rejected -->|Payment link sent| Pending
  Draft -->|Approved| Live["Active or Complete"]
  Pending -->|Approved| Live
  Rejected -->|Approved| Live
  Draft -->|Cancel| Cancelled
  Pending -->|Cancel| Cancelled
  Rejected -->|Cancel| Cancelled