Customers report

The Customers report provides information about your customers and their purchasing activity.

To create and download this report, see the instructions at Create and download reports.

You can filter the Customers report to display groups of customers using these filters.

Customer Status, which can be active or dormant (inactive).
ID, Name, Email, which can be text to search and filter these customer fields.

The Customers report contains the following fields.

Field	Description
Name	The customer's first name and last name
Customer ID	Identifier for the customer that was entered by the user or automatically generated
Customer Tags	Tags entered or selected by the user to group or categorise the customer
Birthday	Date of birth of the customer in the format YYYY-MM-DD
Email	Email of the customer for sending payment requests and notifications
Phone	Phone number of the customer with its country code
Status	Status of the customer, which can be `active` or `dormant`(inactive)
Active Orders Amount	The total amount paid on orders that have the `Active` status, because an initial payment or card registration was approved and the most recent billing event was approved
Active Order Count	The total number of orders with recurring payments that have the `Active` status, because an initial payment or card registration was approved and the most recent billing event was approved
Draft Orders Count	The number of orders that have the `Draft` status, when no payment has been made or requested
Cancelled Orders Count	The number of orders that have the `Cancelled` status, because a user cancelled a draft, pending, or rejected order
Completed Orders Count	The number of orders that have the `Completed` status, because they were fully paid (for single payment or instalment purchase types) or marked as completed (for subscription, metered, and instalment purchase types)
Failed Orders Count	The number of orders that have the `Failed` status, because the most recent billing event was soft-declined
Rejected Orders Count	The number of have the `Rejected` status, because the initial payment or card registration via the virtual terminal was declined
Paused Orders Count	The number of subscription orders that have the `Paused` status
Pending Orders Count	The number of orders that are `Pending`, because an initial online payment or card registration was requested but not yet made
Suspended Orders Count	The number of orders that have a `Suspended` status because a billing event was hard-declined; or for subscription orders when auto-suspend is activated, after all auto-retries were consumed
Review Orders Count	The number of instalment orders that have a `Review` status, because the amount collected was more than the order value

For more details, see Order status.

You can download the report as a CSV file, and the file name has the format 000_Customers_MerchantName_DDMMYYYY.csv.

To create and download this report, see the instructions at Create and download reports.