Retry declined billing events

Learn to manually retry a failed billing event. In BillPro, each scheduled payment has a billing event, which includes all the actions to collect or cancel the payment. If a billing event is declined because of a temporary issue with a card, then the transaction result is soft declined. This means you can retry the billing event.

Before you begin

You will need a failed order where the last billing event was soft-declined.

Steps

1. In the navigation bar, select Orders to open the Orders list. You can filter the list to display a specific order. For example, we filtered by text in the customer name with a value of Jane Smith.
2. Find an order with a Failed status. This will be an order with recurring payments (instalment, subscription, or metered).
3. Click on the CUSTOMER name or the order ID to open the Order Summary.
4. In Related Transactions, check for the declined payment, which should be a DB payment with a red flag.
   1. For more details, click on the TRANSACTION UNIQUE ID, the Transaction Details pop-up opens. It may show a Merchant Advice Code of 02 or a Visa Category Code of 2, or another response that indicates that you can retry the transaction.
5. Go to the gear options button, and from the menu, select Payments.
6. In the Scheduled Payments pop-up, select the soft-declined billing event.
7. Click Retry and confirm the action.

BillPro will try to process the billing event again. If the payment is not approved, the order still has a Failed status. In this case, you should contact the customer to try to resolve the issue with the card, and if necessary, replace the card.