Track pending orders

Pending Orders lists orders waiting for the customer's first payment, with more detail than the Orders list. Use it to chase them.

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Cancel old pending orders
Set up a regular process to cancel old pending orders.

On the navigation bar, go to Payments › Pending Orders.

The cards at the top count the orders that became pending today, this week, this month, and earlier.

These columns aren't in the Orders list:

Column	Description
Pending	How long the order has been pending. If the customer opens the link but doesn't pay, the timer restarts.
Reminders	How many automatic and manual reminders were sent. The customer can pay from the link in any of them.
Email Status	What happened to the last email: `Delivered`, `Opened`, `Undelivered` or `Unknown`.

To follow up, click the UID to open the order. See Process pending orders.

Filter pending orders

Filter	Description
UID	An order's UID
Order Type	`Single payment`, `Instalment`, `Subscription` and `Metered`
Currency	One or more currencies
Email Status	`Delivered`, `Undelivered`, `Opened` or `Unknown`
Date	When the order was created
Search	A customer name