Live orders
Manage orders after a successful payment or card activation
What you can do with an order depends on its status and type.
Live statuses for recurring orders
When an instalment, subscription or metered order has an approved initial payment or card registration, it becomes Active. As BillPro collects more payments, the order can move to other live statuses.
| Icon | Status | Description |
|---|---|---|
| Paused | A subscription that stopped collecting payments until it resumes. | |
| Active | The initial payment or card registration was approved, and so was the most recent payment. Also used for single payment orders with a pre-authorised amount that isn't captured or reversed yet. | |
| Failed | The most recent billing event was soft-declined. You can retry it, and BillPro can retry it automatically, up to 15 times in 30 days. | |
| Review | An instalment order where the customer paid more than the order value. | |
| Suspended | A billing event was hard-declined. The order stays Suspended until the card is updated. |
Instalment orders become Complete when they're fully paid. To end any live order, mark it Complete.
You can take a payment or update the card for Failed and Suspended orders. You can refund payments on any order, including Review orders. For all statuses, see Order status.
flowchart TB Pre(["Instalment, subscription or metered order payment or card registration approved"]) --> Active Active -->|"Subscription pause"| Paused Paused -->|Resume| Active Active -->|Payment soft-declined| Failed Failed -->|"Retry or next payment approved"| Active Active -->|Payment hard-declined| Suspended Failed -->|"Hard decline, or subscription retries used up with auto-suspend on"| Suspended Suspended -->|"Card updated and payment approved"| Active Active -->|"Instalment collected more than the order value"| Review Active -->|"Instalment schedule complete"| Complete Active -->|Mark Complete| Complete Failed -->|Mark Complete| Complete Suspended -->|Mark Complete| Complete Paused -->|Mark Complete| Complete Review -->|Mark Complete| Complete
Active status for single payment orders
With Pre-authorise, an approved single payment order becomes Active. When you capture or reverse the amount, it becomes Complete. See Authorise and capture payments.
flowchart TB Draft -->|Payment link sent| Pending Draft -->|"Pre-authorisation approved"| Active Pending -->|"Pre-authorisation approved"| Active Active -->|Capture| Complete Active -->|Reverse| Complete
Updated about 1 month ago
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Process live orders depending on their status