Authorise and capture payments

A pre-authorisation secures funds on the customer's card, for a deposit or a reservation. You authorise an amount, which the bank holds on the card for a few days. Then you capture it to collect the money, or reverse it to release it.

Capture or reverse a pre-authorisation within 7 days. The cardholder's issuing bank decides how long it holds the funds.

You need:

• One or more single payment products. See Create a single payment product. An instalment product with an unlocked payment configuration also works, with Split Payments off.
• A customer, or their details to add in the order. A name and email are the minimum.

Authorise and capture a payment

1. Create an order. For example, click + and select Add Order.

2. Select or add the customer.

3. Add one or more single payment products, with the quantity and price.

4. Optional: turn on Save Card Details.

5. Turn on Pre-authorise.

   

6. Click Add Order, then take the card details by phone or send a payment link.

7. When the pre-authorisation is approved, the order becomes Active. Open the order's Billing Events tab, select the payment and click Capture.

   

8. Enter the full amount or part of it, and click Capture.

   

When the capture is approved, the order becomes Complete. The capture appears under the payment with the type CP. To refund it, select it and click Refund. We recommend full refunds.

When the card is authorised, BillPro emails the customer a confirmation. The link in the email opens the order portal, where they can see the order and download invoices, receipts and credit notes.

Reverse an authorisation

Reverse the pre-authorisation to release the funds straight away. Otherwise the issuing bank releases them itself, usually after about a week.

1. Open the order's Billing Events tab.
2. Select the pre-authorised payment and click Reverse.
3. Confirm with Reverse. BillPro releases the full amount.

The order becomes Complete. The reversal appears under the payment with the type RV, and the funds return to the customer's card within a few days. See Reverse an authorised amount.