Reverse an authorised payment

For CardCorp merchants, when creating single payment orders, you can select the pre-authorise option to authorise the payment and reserve an amount on the customer's card for a few days to later capture the amount.

If you do not capture it, the payment should be automatically released after one week, but this will always depend on the issuing bank

This page describes how to reverse the pre-authorisation and release the reserved funds from the customer's card.

Reverse an authorised amount

To use this option, you will need an Active single payment order with an authorised payment.

1. Open the Order Summary and find the authorised payment with the type of PA in the Related Transactions list.

2. Click the round-arrow refund button beside the authorised payment.

   

3. Reverse the full amount or enter a partial amount to reverse. Click Reverse Now. We recommend that you always reverse the full amount.

   

After the reversal is processed, the order status becomes Complete.