Reverse an authorised amount

For a single payment order with Pre-authorise on, BillPro reserves the amount on the customer's card for a few days. This page explains how to reverse the pre-authorisation, to release the reserved funds.

If you don't capture or reverse it, the issuing bank usually releases the funds after about a week. This depends on the issuing bank.

Reverse an authorised amount

You need an Active single payment order with a pre-authorised payment.

1. Open the order and click the Billing Events tab.

2. Select the pre-authorised payment and click Reverse.

   

3. Confirm with Reverse. BillPro releases the full pre-authorised amount.

   

When the reversal is processed, the order becomes Complete. The reversal appears under the payment with the type RV.