Order portal differences from BillPro UI

This section describes the differences between the order portal and the BillPro UI.

Update cards

In BillPro and in the order portal, when a recurring payment is declined, the order is marked as Failed or Suspended. It is Failed if the payment was soft-declined, and Suspended if the payment was hard-declined.

In BillPro, you can retry payments that were soft-declined, but in the order portal, the customer cannot. They can only update their card. So, for example, if the payment failed because of lack of funds, and the customer has added more money to their account. The BillPro automatic retry could collect this payment or the customer can contact you to manually retry the payment in BillPro using the same card.

Review status

In BillPro, an instalment order will have a Review status for the merchant to check it. But in the order portal, the status will always be Complete.

Orders can have a Review status when they are:

• overpaid (even if there are more billing events to collect); or
• underpaid (after all billing events have been collected).

It is important that you quickly resolve Review orders. First, because when orders are overpaid, customers may start disputes or request chargebacks. Secondly, when orders have the Review status, BillPro will continue to collect scheduled payments. This could surprise a customer, if their order is overpaid and they believe that the order is already Complete and finalised.