Order portal differences from BillPro UI

This section describes the differences between the order portal and the BillPro UI.

Update cards

You can retry a soft-declined payment in the BillPro UI. But the customer cannot retry a payment in the order portal. The only action the customer can take is to update their card.

After a temporary issue with the card resolves, the BillPro automatic retry may collect the payment. But if you are in contact with the customer, you can retry the payment in the BillPro UI. For example, if the customer has added funds to their account but the next retry is still one week away.

Review status

In BillPro, an instalment order will have a Review status for the merchant to check it. But in the order portal, the status will always be Complete.

Orders can have a Review status when they are underpaid, or overpaid. BillPro will try to collect any remaining billing events for overpaid orders. Resolve Review orders as soon as possible, to avoid disputes or chargebacks.