Cancel a subscription

A subscription runs until it's cancelled. You can cancel it in BillPro, and customers can cancel their own subscriptions in the order portal.

When a subscription is cancelled, BillPro collects no more payments. Its uncollected billing events are cancelled.

Customers cancel subscriptions

In the order portal, the customer opens the menu beside the order information and selects Cancel Subscription. See Order portal actions on orders.

The subscription then shows as Cancelled in BillPro and in the order portal.

Cancel a subscription in BillPro

1. Open the order from Orders, a customer's Related Orders tab, or Payments › Billing Exceptions.

2. On the Order Summary, click the … menu and select Cancel Order.

   

3. Confirm with Cancel Order.

   

To stop payments for a while instead, pause the subscription. See Pause a subscription.