Main order screen
Display order status, payment methods, and billing history
The main order screen shows the order's status, the card used to pay, the customer and merchant details, and the billing history. It updates after each payment.
The main order screen
Order information
Order Information shows the order status and Order Reference. The status depends on the order type and the last payment. For example, Active means a recurring order's last payment was approved. See Order status.
An instalment order with the Review status in BillPro shows as Complete in the order portal. Resolve review orders quickly. See Process overpaid instalment orders.
To see the full order, the customer clicks the button beside the Order Reference. See Details views.
For a subscription, the customer can cancel it from the menu beside the order information. See Actions on orders.
Payment method
Payment Method shows the customer's cards. The customer can add a card, choose another one for the order, or remove one they don't use.
If a card has expired or a payment was declined, BillPro emails the customer to update their card. The screen shows a red Update Card button.
Update the card after a declined payment
When the customer clicks Update Card, BillPro shows the amount they owe. They confirm it, enter their card details, and BillPro charges the outstanding amount.
Customer and merchant details
The Customer Details tab shows the customer's name, billing address and contact details. The Merchant Details tab shows your company's contact details.
Billing history
Billing History lists every payment, with its date, amount and status. The customer can open the details of a payment or refund, and download its invoice or credit note. Click Load More to see older payments.
Updated about 1 month ago