PDF invoices, receipts, and credit notes

Customers download their order documents as PDFs from the order portal. The order summary is always available. Invoices, receipts and credit notes are available once you activate them.

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What customers can download

On a phone, the Billing History has no download icon: the customer opens the payment and downloads from its details view. A declined payment has no invoice or receipt. See Order portal details views.

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Turn the documents on

Users with the admin_user role can turn them on:

1. Open the profile menu and select Invoice Configuration.
2. Click Edit and turn on Activate Invoicing Documents.
3. Optional: turn on Disable Invoices, Disable Receipts or Disable Credit Notes to hide one document type.

For numbering and format settings, see Activate PDF invoices, receipts, and credit notes.

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Sample invoice

Each purchase type has its own invoice layout. See PDF documents.