Overview

An order is a sale: it links a customer to the products they buy and sets how they pay.

For the complete documentation index, see llms.txt

How an order works

Create the order. Choose the customer and products. The products' purchase type decides how the customer pays: once, in instalments, on a subscription, or by usage. See Create orders.
Collect the first payment. Take it by phone, or send the customer a payment link. See Collect payments.
BillPro collects the rest. For recurring orders, BillPro charges each scheduled payment on its date and retries declined ones. See Manage billing events.
The order completes. When nothing more is due, or when you mark it complete.

Each order in the Orders list shows an icon for its status.

Icon	Status	What it means
	Draft	Created, but no payment taken and no link sent yet.
	Pending	A payment link was sent. Waiting for the customer to pay.
	Rejected	The phone payment was declined.
	Active	Paid, and collecting its scheduled payments.
	Paused	A subscription on hold until it resumes.
	Failed	A payment was declined, but can be retried.
	Suspended	A payment was declined for good. The card needs updating.
	Review	An instalment order that collected more than its value.
	Complete	Nothing more is due.
	Cancelled	Cancelled before any payment. Nothing is collected.